Admissions FAQ: Starting Mental Health Treatment
Answers before coming to Wings: how long treatment lasts, visits and phones, work leave, pets, smoking and insurance.
Topic 1 of 5
Getting started with admissions
Starting the process, timing, and calling for someone else.
Call admissionsHow do I start?
Call admissions or send the form. Admissions answers calls 9 a.m.–5 p.m., seven days a week, and the first call includes a short, confidential assessment.
How soon can I start?
It depends on space in the men’s or women’s program, the level of care and your insurance. Wings does not guarantee dates, and admissions tells you honestly what is possible.
Can I call for someone else?
Yes. The person entering treatment is an adult, so they take part in the assessment and sign their own consent.
How long is treatment at Wings?
Length of stay is set clinically and reviewed as you progress. There is no fixed number of days: it depends on your needs and what your plan authorizes.
How long is residential?
It depends on your needs and progress. Your team reviews it regularly and plans the step down to PHP and IOP with you.
Can I leave if I want to?
Treatment at Wings is voluntary. If you are thinking about leaving, your team will talk it through with you and plan for your safety.
Topic 3 of 5
Daily life in residential treatment
What a day looks like, rooms, meals and house rules.
Call admissionsWhat does a day look like?
Treatment days run from 9 a.m. to 4 p.m., with individual therapy, groups and psychiatry. Mornings and evenings are at the residential home, with meals and downtime.
Will I have a roommate?
Admissions explains the room set-up at the home you will stay in.
What about food and special diets?
Meals are part of residential life. Tell admissions about allergies or dietary needs before you arrive.
Can I smoke or vape?
Admissions explains the rules on smoking and vaping before you arrive.
Can family visit?
Yes, family involvement is part of treatment. Admissions explains how and when visits work, which often depends on how settled you are.
Can I use my phone?
Phone and laptop rules are part of the house rules and can change as treatment moves forward. Admissions explains them before you arrive.
Can I bring my pet?
Pets cannot stay at the residential homes. Admissions can talk through planning for a pet while you are in treatment.
Topic 5 of 5
Work, school and insurance
Keeping your job, insurance and other ways to pay.
Call admissionsCan I keep my job?
FMLA and short-term disability can protect your job and part of your income. Admissions can explain the paperwork that is usually needed. In IOP, many people keep working.
Does Wings accept my insurance?
Wings works with many PPO plans. Admissions verifies your benefits for free before admission. If you have Medi-Cal or Medicare, admissions can point you to programs that accept them.
What if my plan does not cover Wings?
A single case agreement or private pay may be options. Admissions explains them plainly.
Admissions answers the rest
House rules, room set-up, schedules and anything specific to you are easiest to cover on a call.
Wings works with many PPO insurance plans
Admissions verifies your benefits before admission, free and confidential. For Medi-Cal or Medicare, admissions can point you to programs that accept them.
